There are many companies that like to keep changes under the wraps for fear of the employee’s reactions. As much as it is healthy to stay put until you get everything clear, the time for breaking the news will eventually catch up with you. Guys in the office will usually smell a rat and tell something is in the offing.
Revelations from a small Boston business summit over the last weekend, among several other things, also included notes on how to break the big news with regard to company changes.
Once your staff starts speculating, it is time you share with those in your line. Secondly, it was made known that it is essential to brief managers and directors before a streamlined procedure is sought to share the news with the rest of the employees. The news is more authoritative when it is structured and conveyed from the higher authorities with a clear understanding of the set timelines and how it affects their daily responsibilities.
During the concluding remarks, business owners were asked to critically take note of the following: Clarity, timing and room for feedback. These were reechoed as they are deemed to make employees feel as if they are part of the changes and they own the process as well.
Once they are accorded the opportunity to ask questions, they have the knowhow to pass the same to their customers. The consistency of the company changes is cascaded from management through the sales department or customer service desk to the customers. Disseminating news on company changes through staff to customers is the surest way of creating ownership leading to profitability.