There are many companies that like to keep changes under the wraps for fear of the employee’s reactions. As much as it is healthy to stay put until you get everything clear, the time for breaking the news will eventually catch up with you. Guys in the office will usually smell a rat and tell something is in the offing.
Revelations from a small Boston business summit over the last weekend, among several other things, also included notes on how to break the big news with regard to company changes.
Once your staff starts speculating, it is time you share with those in your line. Secondly, it was made known that it is essential to brief managers and directors before a streamlined procedure is sought to share the news with the rest of the employees. The news is more authoritative when it is structured and conveyed from the higher authorities with a clear understanding of the set timelines and how it affects their daily responsibilities.
During the concluding remarks, business owners were asked to critically take note of the following: Clarity, timing and room for feedback. These were reechoed as they are deemed to make employees feel as if they are part of the changes and they own the process as well.
Once they are accorded the opportunity to ask questions, they have the knowhow to pass the same to their customers. The consistency of the company changes is cascaded from management through the sales department or customer service desk to the customers. Disseminating news on company changes through staff to customers is the surest way of creating ownership leading to profitability.
Read also Mobile Apps for the Modern Boston Sales Person
There were a lot of techie-ideas to share at Boston Common during a picnic of sales persons. It was more learning than eating and having fun; nonetheless, the focus of the gathering was in itself exciting enough to give the sales persons the fun they needed.
They were introduced to a whole lot of mobile apps that would boost business. Conducting business in this age of technology has never been this exciting. The participants were taken through various mobile apps and how to identify the ideal ones for sales needs and functions. Most of these apps are designed for different purposes, and their capabilities are different to suit individual sales people needs.
tablet pc / ipad with cloud of application icons
Starbucks, for example, is a smartphone app that enables sales people interact with their customers and prospects. They come equipped with video streaming capabilities which when configured does generate quotations.It was stressed that there were inbuilt scanners that could be used for making payments.
The Kindle is another mobile app that came up for discussion. It enables the sales person to have access to the latest trends in the market by simply reading sales materials on the go from their internet enabled gadget. As a sales person, knowing the weather condition is part of your itinerary mapping. With the weather channel app on your mobile, you are kept updated on the weather condition, and you can use the information when doing your sales calls.
Participants were made to understand the importance of having a thorough background knowledge about customers. Thus, the essence of LinkedIn could not be overemphasized. It serves to offer all this in-depth information for free. The LinkedIn mobile app helps the sales person understand who they are dealing with, and it helps promote the connection between the sales person and the customer.
Reports have it that in America alone, small businesses are currently employing the largest workforce. Truly, they are creating the largest job opportunities around the globe. Every economy depends largely on small businesses. Given the right incentives in terms of capital, these businesses can greatly turn around the economy.
SBA (Small Business Administration) is currently in the news for a good course as it is providing loans to small businesses. Through its online marketplace, SBA is helping borrowers to access capital from major lending institutions across all the 50 states. Some lenders who have come on board include Kabbage, Biz2Credit, and On Deck Capital. These and several others are currently lending through the online market platform.
The latest from the outfit of SBA is the giving of incentives that are geared towards licensing of new companies focused on investing in small businesses. This is seen as supporting the Obama initiative of Start-up America. This is one way of involving the private sector to invest in small businesses for profits.
This incentive applies to only companies that have failed in achieving any meaningful cash flow over the years. The SBA loan is therefore seen as a way of winning confidence from key lending institutions. This offers a cushion to individual business people who the banks feel are high-risk borrowers and need some form of guarantee.